Understand your rights and options when cancelling or rescheduling a tour booked with Get Agadir.
You may cancel your booking free of charge up to 24 hours before the scheduled start time of your tour. Cancellations made at least 24 hours in advance will receive a full refund of any amounts paid.
Cancellations made less than 24 hours before the tour start time are not eligible for a refund. No-shows are treated as late cancellations and are non-refundable.
To cancel, please contact us via WhatsApp or email. See the How to Cancel section below for details.
In the unlikely event that Get Agadir cancels a tour, you will be offered one of the following options:
We will notify you as early as possible if a cancellation is necessary. Reasons for cancellation by us may include insufficient participants, safety concerns, or operational issues.
You may reschedule your booking free of charge up to 24 hours before the tour start time, subject to availability. To reschedule, contact us via WhatsApp or email with your preferred new date and time.
Rescheduling requests made less than 24 hours before the tour may be accommodated at our discretion but cannot be guaranteed.
If we cancel your tour, rescheduling is always free and you will be given priority for the next available date.
If you do not arrive at the designated pickup point or meeting location at the scheduled time, you will be considered a no-show. No-shows are non-refundable.
If you are running late, please contact us immediately via WhatsApp or phone and we will do our best to accommodate you. However, we cannot guarantee that the tour can be delayed or rescheduled.
Pickup times are communicated after booking. Please ensure you are ready at the specified location at least 5 minutes before the scheduled pickup time.
Refunds for eligible cancellations are processed within 5-10 business days. The refund will be issued to the original payment method used at the time of booking.
If you paid in cash on the day of the tour and cancel in advance, no payment is due and no refund is necessary.
For card or online payments, refunds are initiated within 48 hours of the cancellation request and typically appear in your account within 5-10 business days depending on your bank or payment provider.
Tours operate in most weather conditions. However, if we determine that weather conditions pose a safety risk (e.g., heavy rain, strong winds, or extreme heat), we may cancel or reschedule the tour for your safety.
In cases of force majeure (events beyond our control, including but not limited to natural disasters, government restrictions, or civil unrest), we will offer a full refund or the option to reschedule.
We recommend that you have appropriate travel insurance to cover unforeseen circumstances that may affect your travel plans.
For private group bookings (typically 6 or more participants), a 50% deposit may be required to secure the booking. Deposits are refundable up to 7 days before the tour date.
Cancellations for group bookings made less than 7 days before the tour may result in forfeiture of the deposit. Please contact us directly for group booking terms.
To cancel or reschedule a booking, please contact us using any of the methods below. Please have your booking reference number ready if available.
Our team is available daily from 08:00 to 20:00. We aim to respond to all cancellation and rescheduling requests within 30 minutes during business hours.